Springwell
Vendor Services Liaison
Waltham or Marlborough, MA - Full Time
DESCRIPTION:
The Vendor Services Liaison will work with vendor coordinators and care managers by phone and email to find the right aides for our consumers. Using Microsoft Excel and other databases, the VSL will maintain accurate electronic records and monitor trends. The VSL will establish and maintain relationships with vendors and demonstrate an ability to handle multiple requests and changes in a professional manner. The VSL will collaborate with the vendor services team to enter data, optimize processes, and serve as a direct contact for care managers and consumers as needed. This individual will be able to work independently as well as collaboratively, able to set and meet deadlines and balance multiple projects at once.
QUALIFICATIONS:
- Bachelor's Degree required.
- Previous experience in human services, customer service or call center preferred.
- Experience in the Home Care program, Senior Care Options program, or with Vendor Services preferred
BENEFITS:
- 3 weeks of vacation in first year
- Birthday off
- 13 paid holidays
- 3 paid personal days
- 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
- Health & dental insurance with employer contribution
- Life and long-term disability insurance at no cost to employee
- Flexible Spending Plan
- Employee Assistance Plan
- 401K Retirement Savings Plan w/ employer contribution
- Mileage reimbursement
- Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, telecommuting work option, remote work option
- Employee referral bonuses
- Free parking
- Commitment to promoting from within
COMPANY PROFILE:
At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
- Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
- Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
- Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.
Keywords: Ashland, Belmont, Boston, Braintree, Brookline, Cambridge, Canton, Chelmsford, Chelsea, Dedham, Dover, Framingham, Hingham, Holbrook, Holliston, Hopkinton, Hudson, Marlborough, Milton, Natick, Needham, Newton, Northborough, Rockland, Randolph, Sherborn, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Westborough, Weston, Westwood, Weymouth, Winthrop
